AI as the first colleague
alticdigital’s AI-First BPS practice combines voice-AI, intelligent document processing, agentic workflows and human-in-the-loop operations to re-engineer the most expensive and friction-heavy processes in BFSI, Telecom and Healthcare. Our delivery is anchored in 24×7 follow-the-sun centres, compliant with the regulatory regimes of every market we serve, and underwritten by the audit discipline of the ISSPL group.
Implementation roadmap
Across BFSI, Telecom and Healthcare, our AI-First BPS engagements follow a deliberate, repeatable path designed to ship measurable outcomes without compromising compliance or customer experience.
Process Mining
Process mining and end-to-end value-stream mapping
Automation Candidates
Voice and back-office automation candidates ranked by handle time, accuracy and risk
Secure AI Platform
PII and PHI redaction, observability and human-in-the-loop controls
Pilot Operations
Measurable SLAs — accuracy, AHT, NPS, FCR and audit pass rate
Industrialise
Hybrid human-AI shoring and 24×7 operations
Continuous Improvement
Model retraining, drift monitoring and compliance audit
Banking, Financial Services and Insurance
Customer Challenges and the Need to Act
Why BFSI cannot solve the cost-quality-compliance trilemma without AI
Banks, insurers and capital-markets firms are simultaneously squeezed by cost-to-serve pressure, NPA management, an unending compliance load (RBI, SEBI, IRDAI, SAMA, FCA, OCC, MAS), sophisticated fraud and customer expectations set by digital natives. The cost-quality-compliance trilemma is now solvable only through AI-first BPS — and only by partners who can operate it under the audit discipline regulators demand.
How AI creates the advantage
AI handles 60–80% of repetitive voice and back-office volume with higher accuracy, runs around the clock, is fully auditable and frees human agents for empathy-led and complex casework — directly impacting cost-to-income and customer experience.
Why AI-first BPS matters
BFSI contributes 7–10% of GDP in most economies and is the largest enterprise spender on technology and business process services. AI-first BPS has shifted from a cost play to a competitive differentiator — and increasingly, to a regulator-tested operating model.
Relevant geographies
Let’s optimise your operations
From AI-powered security to intelligent process automation, our team is ready to deliver measurable business outcomes.
Explore our BPS capabilities
V-SOC — Video Security Operations Centre
AI-powered Video Security Operations Centre — a six-layer reference architecture that turns thousands of passive cameras into a proactive, correlated, evidence-grade security capability.
Explore →CX Management
End-to-end customer experience management across voice, digital and assisted channels — powered by AI-driven quality, analytics and continuous improvement.
Explore →Omni Channel Engagement
Seamless customer engagement across chat, email, social, voice and self-service — unified on a single platform with real-time routing and analytics.
Explore →AI / Agentic Development
Design, build and operate AI agents and agentic workflows that automate complex, multi-step business processes with human oversight.
Explore →Governance & Risk Assurance
Regulatory readiness, compliance automation, internal audit and risk management — backed by the ISSPL legacy of certifying 12,000+ organisations.
Explore →AI Data & Analytics
Enterprise data platforms, lakehouse architectures, BI dashboards and AI/ML pipelines — turning raw data into measurable business outcomes.
Explore →50+ Years of Industrial Assurance
alticdigital is the technology subsidiary of ISSPL — a classification and certification group with five decades of industrial-inspection heritage. Every solution we deliver inherits this culture of rigour, traceability and audit-grade quality.