AI right-sized for every business
There is no single right way to deploy AI inside a business. A four-person service micro-enterprise on Udyam registration needs something fundamentally different from a Tier-1 bank with a global compliance estate. Both need AI to be safe, accurate, governed and commercially defensible — but the operating model, commercial envelope, regulatory load and integration surface look nothing alike. alticdigital operates three distinct AI-and-agentic engagement constructs, calibrated to the realities of MSMEs, SMEs and Large Corporations respectively.
Across all three constructs we apply the same engineering and assurance discipline: structured AI evaluations, observability, drift monitoring, prompt-injection defences, content-safety guardrails, human-in-the-loop oversight on consequential actions, and audit-grade traceability inherited from the ISSPL group’s certification heritage. The construct flexes. The standard does not.
Micro-Enterprises and Small Owner-Operated Businesses
Pre-packaged AI, fixed-price, fast time-to-value — pay as you grow.
The MSME segment — Udyam-registered Micro and the smallest Small enterprises in India, sole-traders and micro-businesses globally — does not need a custom AI platform. It needs a small set of pre-packaged, low-touch AI capabilities that can be turned on in days, paid for predictably, and scaled up as the business grows. alticdigital’s MSME construct delivers exactly that, with the same engineering discipline applied at the platform level so the customer does not have to think about it.
WhatsApp Business AI Assistant
A pre-trained AI assistant for the business’s WhatsApp Business number — handling enquiries, sharing the catalogue, taking orders, confirming bookings, sending payment links, capturing feedback and escalating to a human when needed. Live in days. Priced per month with no setup fees.
Website / Social AI Chat and Lead Capture
An embeddable AI chat widget for the business’s website, Instagram and Facebook DMs that answers customer questions from a small uploaded knowledge base (products, pricing, hours, policies), captures leads, books appointments and forwards qualified contacts to the owner’s phone.
AI Invoice, Tax and GST Helper
An AI assistant that drafts invoices from a chat or photo input, classifies expenses, prepares GST-ready summaries, drafts vendor and customer reminders, and exports to popular Indian accounting tools (Tally, Zoho Books, Vyapar, ClearTax). Designed to reduce the daily 1–2 hours that owners typically lose to admin work.
AI Content and Marketing Pack
Weekly content generation — social posts, WhatsApp broadcasts, festival campaigns, Google Business Profile updates, basic SEO copy — drafted by AI in the business’s voice, with the owner approving with one tap.
Small and Medium Enterprises with In-House Teams
Configured AI platforms, structured engagements, customer-success ownership.
The SME segment — established Small and Medium enterprises with a finance lead, an IT lead and typically a marketing or operations lead — needs something between a packaged MSME product and a bespoke enterprise platform. They have processes worth automating, data worth structuring and customers worth keeping. They do not have the budget, the team or the appetite for a multi-year AI transformation programme. alticdigital’s SME construct is engineered for exactly this middle — structured, configurable, fast-to-value engagements with customer success ownership.
Configured AI Customer Operations Platform
A configured customer-service and engagement platform — omni-channel inbox, CRM integration, AI co-pilot for agents, AI-handled tier-1 enquiries, knowledge base, basic personalisation and journey orchestration — stood up in 6–10 weeks against documented business processes and KPIs.
AI Sales and Lead Engagement Engine
AI-driven lead qualification, multi-channel outreach, meeting scheduling, proposal drafting, follow-up sequences and pipeline forecasting; integration with the SME’s CRM, calendar, email, WhatsApp Business and LinkedIn; configured for the SME’s industry sales cycle.
AI Finance, Operations and HR Co-Pilot
An AI co-pilot for the SME’s finance, ops and HR functions — invoice processing, expense classification, payroll exception handling, vendor reconciliation, basic compliance reporting, employee FAQs, leave management. Built on the SME’s existing tools (Zoho One, Microsoft 365 Business, Tally Prime, QuickBooks) rather than ripping them out.
Voice of Customer and Insights Pack
A bundled VoC capability — survey distribution, social and review listening, contact-centre transcript analysis, monthly executive dashboard, themed close-the-loop workflows. Designed for SMEs who want enterprise-grade customer listening at a tenth of the enterprise-grade cost.
AI Compliance and Risk Toolkit
Pre-built compliance toolkits for SMEs in regulated activities — DPDP / GDPR data-subject-request automation, ISO 27001 evidence collation, basic SOC 2 readiness, sectoral compliance (food safety, pharma, financial intermediation). A bridge function for SMEs that have outgrown manual compliance but cannot yet justify a full GRC platform.
Large Corporations and Enterprise Groups
Custom platforms, agentic factories, regulator-grade governance.
Large Corporations — Tier-1 banks, insurers, telcos, healthcare providers, manufacturing groups, public-sector institutions, conglomerates and global enterprises — face a fundamentally different problem. They have hundreds of systems, complex regulatory exposure, sophisticated existing AI investments, and the scrutiny that comes with operating at scale. They need an AI partner who can engineer at the platform level, ship agentic systems in production, navigate the regulator, and operate the running estate under audit-grade controls. alticdigital was built for exactly this engagement profile — combining AI engineering depth with the audit, classification and assurance heritage of a fifty-year-old IACS-member group.
Enterprise Agentic AI Platform
A secure, multi-tenant, sovereign-deployable agentic AI platform — model gateway with policy controls; retrieval-augmented generation across enterprise knowledge stores; agent orchestration framework; observability and evaluation harness; prompt-injection and data-exfiltration defences; segregation-of-duties and approval workflows on consequential actions; full audit trail.
Multi-Agent Systems for Customer-Facing Operations
Customer-service agents, sales-development agents, claims-adjudication agents, KYC and onboarding agents, complaint-resolution agents — operating as multi-agent constellations under a supervisor agent, with clear escalation paths to humans for high-impact decisions. Engineered to handle the regulated industries’ specific evidentiary and disclosure obligations.
Internal Agentic Workforce for Knowledge Work
Agentic systems for finance, legal, compliance, HR, procurement and engineering — drafting contracts, comparing regulatory filings, generating board packs, triaging compliance alerts, drafting risk reports, automating supplier qualification. Designed to compound senior employee productivity rather than replace junior employees indiscriminately.
Regulator-Grade AI Governance and Assurance
AI inventory and risk-tiering aligned to the EU AI Act, NIST AI RMF, ISO/IEC 42001 and emerging national AI frameworks (India’s DPDP and AI advisory regimes, US Executive Orders, GCC AI regulations); model registration, evaluation, monitoring and retirement; documented evidence packs for regulator and audit committee; AI impact assessments.
CX, Omni-Channel and Personalisation at Enterprise Scale
Multi-million-customer journey orchestration; real-time personalisation; agentic customer-care operations at industrial scale; CDP and identity platforms supporting consented, regulator-grade data use; integration with legacy core systems through enterprise-grade APIs and event backbones; sovereign-cloud deployments where required.
Three constructs compared
| Dimension | MSME | SME | Large Corporate |
|---|---|---|---|
| Delivery Model | Pre-packaged SaaS products | Configured platforms with customer-success management | Custom-engineered platforms and agentic factories |
| Commercial Model | Fixed monthly subscription, no setup fee | Implementation fee + monthly platform & success fee | Discovery & build phases + managed-service or licence fee |
| Time to Value | Days | 6–10 weeks | 12–24 weeks (phased) |
| Integration Depth | WhatsApp, social, basic accounting | CRM, ERP, HRMS, email, calendar, social | Core banking, claims, EHR, SAP, legacy mainframe, event backbone |
| AI Governance | Platform-level (invisible to customer) | Shared-responsibility with documented controls | Enterprise AI governance framework, regulator-ready evidence packs |
| Human Oversight | Owner approval on outputs | Customer-success manager + escalation paths | Segregation-of-duties, approval workflows, audit committee reporting |
| Regulatory Alignment | DPDP consent, basic data residency | DPDP / GDPR, ISO 27001, sectoral compliance | EU AI Act, NIST AI RMF, ISO/IEC 42001, national AI frameworks |
| Typical Customer | Sole trader, micro-enterprise, Udyam Micro | 50–500 employee company with functional leads | Tier-1 bank, insurer, telco, conglomerate, public-sector body |
How to get started
Sign Up and Go Live
Choose your product, connect your WhatsApp or website, upload your catalogue or knowledge base, and go live. No meetings, no SOWs, no consultants. Monthly subscription, cancel any time.
Discovery Workshop
A two-week discovery workshop maps your processes, data and customer touchpoints. We deliver a scoped proposal with fixed timelines, defined KPIs and a named customer-success manager. Implementation runs 6–10 weeks.
Executive Briefing
An executive briefing with your CTO, CDO or COO to align on AI strategy, regulatory posture and target operating model. Followed by a paid discovery phase, architecture blueprint, phased build and managed-service transition.
Let’s deploy AI agents for your business
From a four-person micro-enterprise to a global conglomerate, our team is ready to engineer AI and agentic solutions right-sized for your operating reality.
50+ Years of Industrial Assurance
alticdigital is the technology subsidiary of ISSPL — a classification and certification group with five decades of industrial-inspection heritage. Every solution we deliver inherits this culture of rigour, traceability and audit-grade quality.